We ship from the UK via Royal Mail. You’ll see available options and prices at checkout, and we’ll email tracking as soon as your order is on its way.

Most UK orders ship within 1 working day and then follow the courier’s standard delivery timeframes, typically being 48 hours. You’ll receive tracking updates by email.

We’re expanding our reach. If your country isn’t available at checkout, drop us a message and we’ll try to help.

If your order hasn’t shipped, please contact us straight away — we’ll do our best to catch it before it leaves the warehouse.

You can request a return within 30 days of receiving your item. Items must be unused, in their original condition and packaging, with tags attached.

Customers are responsible for return postage unless the item is faulty or we sent the wrong item. We recommend using a tracked service and keeping your proof of postage.

Once your return arrives and passes inspection, refunds are typically processed within 3–5 working days back to your original payment method.

The fastest way to get a different size/colour is to return your item for a refund and place a new order. Where stock permits, we may also be able to arrange a like‑for‑like swap just contact support.

Gift cards are non‑returnable. If your item is faulty, please contact us with photos and your order number so we can put things right.

Fit notes and a size guide are available on each product page. If you’re between sizes or buying as a gift, our team can help with personalised advice, just ask.

Always follow the care label. As a general guide, wash similar colours together, avoid fabric softeners on performance pieces and air dry where possible to maintain shape and performance.

We don’t currently offer a repairs service. If you experience a manufacturing fault, contact us and we’ll assess the best solution.

We accept major debit/credit cards and popular digital wallets shown at checkout.

Only one promotional code can be applied per order unless stated otherwise.

Yes, digital gift cards are delivered by email. Please note gift cards are not returnable.

We’re focused on durable design, responsible sourcing and reducing packaging waste. We’ll continue to publish updates as we progress — your feedback helps shape our roadmap.

We encourage repair, reuse and responsible donation/recycling locally. We’re exploring second‑life options watch this space.

Please email customersupport@koigolf.co.uk with your order number and any photos if relevant (faults, sizing questions, etc.). We’re here to help and aim to reply promptly.